RECreate Support
We’re here to help
RECreate helps you find places to play sports in San Francisco — drop-in courts, swimming pools, and rec-center classes — and, optionally, connect with friends. If you have a question, run into a problem, or want to report an issue, please get in touch.
Contact us
Email support.recreate@gmail.com and we’ll get back to you as soon as we can. To help us resolve your issue faster, please include:
- Your device model and iOS version
- A short description of what happened and what you expected
- A screenshot or screen recording, if relevant
Common questions
- Do I need an account? No. Maps, schedules, and on-device check-ins work without an account or sharing any personal information. An account is only needed for social features (friends, chat, planning games).
- Why is a court or class time wrong? Schedules come from public SF Rec & Park sources and refresh automatically, but times can change at the facility. Always verify on the official site before heading out.
- How do I register for a class? Class registration is handled on SF Rec & Park’s official ActiveNet site. Tap a class, then “Register on ActiveNet.”
- How do I block or report someone? Long-press a chat message, or use the report option on reviews. You can manage blocked users in Profile → Settings → Blocked users.
- How do I delete my account? Go to Profile → Settings → Delete account. This permanently removes your profile, posts, messages, and friendships.
Privacy
For details on what we collect and how it’s used, see our Privacy Policy.